White-label plugin for rider apps

Audio-safety plugin for micromobility fleets

Created to raise safety compliance in the micromobility industry.

Pause & Pass is a white-label safety plugin for micromobility operators. During an active trip it requests a pause or lower volume in mapped high-risk zones and records auditable safety events.
No vehicle hardware. No separate app. Runs inside your existing rider app.

For shared e-scooter, self-propelled bicycle, e-bike and e-moped operators · Riga-first, expanding across the Baltics

✓ No vehicle hardware
✓ No separate rider app
✓ Configurable intervention
✓ GDPR-aware
Live trip · Riga
No zone nearby
🎵
Music playing
Audio active
Intervention:
Simulation · illustrative data · Illustrative notifications

Participant · Urban Mobility Incubator 2026 · Supported by EIT Urban Mobility and VEFRESH

EIT Urban Mobility VEFRESH

Pause & Pass is built by the team behind CrossAware, our safety app for pedestrians and cyclists in Riga (Android beta).

What operators get

What the plugin
gives you.

🎧

Informed, more aware riders

Riders on headphones or phones may miss the risk at rail, tram and pedestrian crossings. A warning reaches them as they enter a mapped zone.

Awareness
🛡️

Evidence for your insurer and the city

A safety record you can share with your insurer, the city or a regulator when they ask what you do about risk.

Show
🗂️

An audit trail of every intervention

Each event is logged with time, zone and outcome.

Document

We are building a new safety compliance standard

A shared way for operators, insurers and cities to see and document what is done about rider safety. This is our aim. It is not yet a recognised standard.

How it works

Designed to stay
out of the way.

Pause & Pass works in the background during an active rental trip. Operators decide the appropriate rider disclosure and safety experience for their market, while Pause & Pass supplies recommended privacy language, event logging and configurable intervention rules.

🗺️
01

Map risk zones

We map rail, tram and pedestrian crossings from OpenStreetMap; you choose which are active and can add your own.

🛴
02

Detect the active trip

The plugin runs only during an active rental trip — never outside it.

🔇
03

Trigger the intervention

Near a zone it pauses audio, lowers the volume, plays a sound alert or shows an on-screen message. You choose which.

🧾
04

Log the event

An auditable record: time, zone ID, app/SDK version, intervention type and technical outcome.

📊
05

Build the report

See zone visits, intervention frequency, system performance and the zones with the highest exposure.

Our Riga map already holds 5,000+ rail, tram and pedestrian crossings (October 2026), built from OpenStreetMap and regularly refreshed. You choose which zones are active for your fleet.

The operator problem

You own the scooter.
You share the risk.

🎧
Riders wearing headphones lose a key cue — sound — right where they most need to notice a train, tram or turning car. Pause & Pass reduces that audio distraction at the crossings you map.
Why risk management matters. In Latvia, OCTA insurance has been mandatory for e-scooters since 1 July 2025 and for self-propelled bicycles since 1 May 2026.

LTAB reported in February 2026: 24 OCTA claims for accidents caused by e-scooter riders, with compensation from €160 up to €5,500 per claim.

Source: LTAB, 13 February 2026. Calculated OCTA compensation for claims received by 1 February 2026.

⚖️
Regulatory & liability exposure
When incidents happen, operators are increasingly asked what active safety measures they had in place. A documented intervention record helps you answer that question.
Ongoing
✅
Pause & Pass changes the equation
A configured audio intervention at the crossings you map creates an auditable safety record — a documented record of the safety measures you had in place, for regulator, city and insurer discussions.
Risk mitigation
Operator dashboard

Every intervention, on the record.

Trips in risk zones, interventions, coverage and system performance — per zone, per day, exportable.

Illustrative dataLast 7 days · Riga
1,284
Trips in risk zones
1,197
Interventions triggered
93.2%
Technical coverage
0.8%
False activations
Interventions per day
22.09
23.09
24.09
25.09
26.09
27.09
28.09
Top risk zones
RZ-014Railway crossing · Brīvības iela312
RZ-007Tram tracks · Maskavas iela241
RZ-022Pedestrian crossing · Krasta iela188
RZ-031Pedestrian crossing · Daugavgrīvas iela126
Counters update live with the trip simulation at the top of the page.
Pricing

Pilot first, then pay per ride.

Price on request. Tell us about your fleet and we send you a quote.

  • A one-off paid pilot in your city, with success criteria agreed up front.
  • After the pilot, you pay per ride.
  • The price depends on your fleet size and the cities you operate in.
Request a quote →

We reply with a pilot quote.

Implementation

Platform capabilities, in plain terms.

Android first; iOS scope agreed per pilot. Audio behaviour varies by OS, device and player. Here is what Pause & Pass supports on each platform and which decisions stay with you.

Capability Android iOS Operator decision
Background trip monitoring Built and validated in the pilot, subject to permissions and OS conditions Scoped per pilot Define the required permission flow
Audio intervention Audio-focus behaviour varies by OS, device and player Scoped per pilot Choose pause, lower volume, sound alert or on-screen message
Event logging Built and validated in the pilot Scoped per pilot Define the minimised event schema and retention
Zone configuration Built and validated in the pilot Scoped per pilot Select standard and custom zones
Rider messaging Optional Optional You choose the copy and UX

Zone entry is evaluated using configurable buffers and location-confidence rules to reduce false triggers near crossing boundaries.

Step 01

Scope the integration

In week 1 we map your app's trip flow and agree the integration path with your mobile team. We build it with you; your app UI stays yours.

Step 02

Hook into trip events

The plugin starts and stops with your trip start and end events. Zones are evaluated on the device, during active trips only.

Step 03

Go live & measure

Eligible active trips on supported app versions are now covered. Safety events flow into your operator dashboard, and you own the record for reporting.

⚖️
Fits your existing GDPR setup
You already have the rider relationship, terms and GDPR framework. Pause & Pass slots into it: you remain the data controller, we act as your processor under a data processing agreement, and we supply ready wording if your privacy notice needs a line about safety interventions.
Privacy & data

Built to pass a security review.

A safety buyer will ask hard questions about data. Here is where we stand, and what we document for your pilot.

No continuous routes
Zone checks run on-device. We store limited event data — not a continuous route of the rider.
Minimised event schema
Zone ID, timestamp, app/SDK version and outcome, linked to a pseudonymised rider ID — no names, contact details or audio content.
Defined retention
Retention periods and controller / processor roles agreed per operator.
EU data hosting
EU data hosting (region confirmed in the DPA); sub-processors listed in the DPA.
Access & security
Access limited to named staff; controls documented for the pilot.
Known limitations
We publish accuracy notes and platform limitations openly.

Data-protection and security questionnaires: hello@pauseandpass.com

FAQ

Questions buyers ask.

Does audio always pause and resume exactly?

No. Audio behaviour depends on the OS, device and player. We request a configured intervention (pause, lower volume, sound alert or on-screen message) within platform capabilities and validate behaviour across your supported matrix.

What is the battery impact?

The plugin runs during active trips using on-device zone logic and standard location APIs, tuned to minimise battery use. We share measurements during the pilot.

How accurate is zone detection?

Zone entry uses configurable buffers and location-confidence rules to reduce false triggers. Limits apply: GPS accuracy, device settings, battery management and the quality of the zone database can all affect how an intervention works.

Do riders need to be told?

You control disclosure. Location processing and automated interventions should be described in your privacy notice and rider terms; we supply recommended language.

What data is retained, and for how long?

Only minimised events — zone ID, timestamp, app/SDK version and outcome. Retention and controller / processor roles are agreed per operator.

Who owns and maintains the zones?

We maintain a mapped zone database for your markets and support custom zones; you decide which zones are active.

Does Pause & Pass guarantee a lower OCTA premium?

No. Pause & Pass is not an insurance product and does not guarantee lower premiums. It creates preventive controls and measurable safety evidence that may support future claims and insurance-risk discussions.

Is extra hardware needed?

No. Pause & Pass is software that integrates into your existing operator app.

Do riders need to download a separate app?

No. It runs inside your existing operator app.

Does it only work with e-scooters?

No. It is built for connected micromobility platforms, including e-scooters, self-propelled bicycles, e-bikes and e-mopeds.

How much does it cost?

Price on request. You start with a one-off paid pilot, and after the pilot you pay per ride. The price depends on your fleet size and the cities you operate in. Send a request and we reply with a pilot quote.

Do you have a consumer app?

Yes. CrossAware is our safety app for pedestrians and cyclists in Riga, currently in Android beta. Pause & Pass is built by the same team, and both use the same Riga danger-zone map, built from OpenStreetMap. CrossAware users' data is not used in Pause & Pass.

The pitch in one sentence
Pause & Pass is an audio-safety plugin for micromobility apps that warns riders who may miss the risk at crossings, gives you evidence for your insurer and the city, and keeps an audit trail of every intervention.
Request a pilot →

Validate safety impact
with a focused pilot.

A pilot in your city, inside your existing app, with a dashboard, regular safety reports and final recommendations.

What we measure
Trips in risk zonesInterventions triggeredTechnical coverageFalse activationsMissed interventionsIncident / complaint trend*Team readiness

*If the operator provides this data.

What happens next
  1. 30-min call: your cities, fleet and app setup
  2. Written pilot scope and success criteria within a week
  3. Pilot agreement and DPA, then kickoff

We use these details to reply to your pilot request and discuss a pilot with you. See our Privacy notice.

✅ Your email app should now open with the request filled in. Press send and we will reply with a pilot quote. If nothing opened, email us at hello@pauseandpass.com.

Or email us directly at hello@pauseandpass.com